Privacy (GDPR) & Cookies

Our Commitment
TCL (Thames Valley) understands that your privacy is important to you. TCL is committed to protecting the privacy of your personally-identifiable information as you use this Site. The scope of TCL’s commitment and how we use and protect any information that you give TCL is described in this Privacy Policy. By submitting information, you agree to TCL’s use of such information as described herein.

TCL is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

TCL may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect (including personally identifiable information)
TCL collects personally-identifiable information (PII) on certain areas of the Site when users register, request publications or other information, sign up for conferences and events, apply for jobs, and participate in user posting areas (such as bulletin boards, discussion forums, and surveys). The sort of information we may collect includes the following:

  • Name, job title and company
  • Contact information including email address and/or telephone number
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or services provided
  • Technology information e.g. IP address and browsing patterns

What we do with the information we gather
TCL use your personally-identifiable information to understand your needs, fulfill your requests for information, provide you with a better service and process your requests to participate in our events. In particular we may use your information for the following reasons:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, services or other information which we think you may find interesting using the email address which you have provided.
  • We may use the information to consider job applications and requests for employment opportunities
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

How long we keep your data
We do not store form submitted data on the website. Emails maybe retained to enable us to respond to enquiries. Financial transaction information will be retained for up to six years to comply with current UK tax and accounting laws.

TCL are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures and standards of operational security to safeguard and secure the information we collect online.

Only authorised TCL personnel are provided access to personally-identifiable information and these people are required to treat this information as confidential. Despite these precautions, TCL cannot guarantee that unauthorised persons will not obtain access to your personally-identifiable information.

In the unlikely event of a security breech, we will contact you and make you aware of the event and what steps we are taking to remedy the problem.

How we use cookies
A cookie is a small data file which asks permission to be stored on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or can let you know when you visit and then re-visit a particular site by remembering your details. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Users are able to refuse all cookies by turning them off in the web browser itself.

More information on cookies can be found at

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. These are known as session cookies. This data is collected using Google Analytics.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We are aware of the EU Directive 2009/136/EC which came into force in the UK on 26th May 2011 and the European GDPR directive 2018. We are currently reviewing our privacy policy and website practices and considering how best to implement the changes that are required to the way that we use collect data on our Website as a result of this new law.

Controlling your personal information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time, unsubscribe or amend any of the details we hold on you by writing to or emailing us at:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact:

TCL (Thames Valley)
Unit 1, Tree World Nursery, Ufton Lane, Ufton Nervet, Reading, RG7 4HG.
t: 01189 303943
f: 01189 303944

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.